Refund Policy

Claims for Misprinted, Damaged, or Defective Items: Claims for misprinted, damaged, or defective items must be submitted within 30 days after receiving the product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Please Note: We do not offer refunds for change of mind, unsuitability, or incorrect sizing purchases. If the product is deemed faulty, we can happily replace the garment/product or offer a full refund via your payment method.

Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return: To start a return, please contact us at hello@thelennysworld.com. Returns will be notified by email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges: At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@thelennysworld.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thelennysworld.com.